Frequently Asked Questions
Answers to common questions regarding the
Homeowner Installed line of products can be found here.
For more information, contact Shoreline Awning and Patio, Inc.
via email or call 805-238-9291.
For inquiries regarding custom awning and patio projects,
please call the Corporate office at 805-238-4110.
1. Can I order products other than the homeowner-installed awnings online?
Yes! Shoreline is proud to announce that we now carry our line of premium Bromic heaters If you are interested in our custom residential or commercial products, please call our corporate office at 805-238-4110.
2. Can I order replacement covers or parts for my homeowner-installed awning?
Yes, please call our Online Sales and Support number at 805-238-9291 or email us firstname.lastname@example.org to order replacement parts.
3. Do you provide installation services?
No. All of our homeowner-installed products are designed to be easily installed, with minimal tools. If assistance is required, please contact a local contractor or handyman.
5. What is Sunbrella and what kind of warranty does it have?
Sunbrella® is the manufacturer of the material used in our canvas-covered awnings. Check the Sunbrella® web site for detailed warranty information at http://www.sunbrella.com
6. How do I clean my new awnings?
Generally, just a quick hose-down will eliminate most topical dirt and dust. For more stubborn stains, visit the Sunbrella®website.
7. Do your awnings carry snow or wind load specifications?
No, our awnings do not carry snow or wind load specs. Please see the specifications page for details.
8. There are only six fabric colors offered. What if I want a different colored cover?
Because our awnings are ready-made, we only offer them in six pre-selected colors. This way we can ensure that we have stock available for immediate shipping. If you would like to order a custom color, please contact our customer service department directly at 805-238-9291, or email us at email@example.com for pricing and lead-times.
9. Do you provide installation instructions?
Yes, written instructions are provided with each product, as well as on the instructions page here on our site. Our awnings come partially assembled with all necessary hardware. You can expect to spend about 30 minutes installing your new awning.
10. Are any special tools required?
We recommend a level, a power drill and if you have brick or stucco walls, a masonry bit.
11. Is it safe to order online?
Yes, our online store provides secure transactions.
12. How will my order be shipped and how long does it take to arrive?
Your order will be shipped by GSO in California and Arizona, FedEx Ground for all other states. For expedited shipping please contact customer service at 805-238-9291, or email us at firstname.lastname@example.org for rate quotes. You will be required to sign for the delivery. Because our awnings are ready made, you should receive your awning within 7-10 working days using the FedEx® Ground service. Please note that our products can only be shipped to a valid street address – NO P.O. BOXES, APO OR FPO ADDRESSES.
13. Can I pick up my order at your location?
We do not offer will-call pick-up. However, keep in mind that we ship all items for FREE.
14. What if my awnings arrive damaged or defective?
All Shoreline awnings are inspected before leaving our plant. The Buyer owns the goods while in transit; therefore the Title passes from the manufacturer to the Buyer the moment the goods are transferred to the carrier. The Buyer must file any claim (as the owner of the freight) for any damage incurred en route to the destination. BEFORE signing any shipment documents, customers are advised to inspect all packages received, and to report ANY product or package damage immediately to the freight carrier. Please be sure to note damages on the delivery paperwork and contact Shoreline Awning as soon as possible. Orders with defective or damaged merchandise must be reported to Shoreline within 7 days of the delivery date of your order. If a product supplied by Shoreline Awning is found to be defective, we will happily replace the product. Liability Limits: The materials used to manufacture Shoreline Awning and Patio, Inc.'s products are known to be first quality material goods. Subject to the terms and conditions set forth herein, Shoreline will furnish replacement for parts found by Shoreline to be defective in design, manufacture or assembly, under each specific component or product warranty. Any failure by the purchaser to install, maintain, use and store this product in accordance with the instructions contained in the assembly and installation instructions will nullify this warranty and relieve Shoreline Awning and Patio, Inc. of any responsibility or liability under this warranty. It is the responsibility of the Purchaser to securely fasten the awning to studs, joists, headers or other structural members. Any damage that results from the awning falling from its installed position is not covered by this warranty.
15. What is your return policy?
We do not offer cash refunds, but we do offer exchanges for the specified dollar amount of the product. Please be sure your selections are correct for measurements and color options when ordering.
16. What is your cancellation policy?
You may cancel any order within 72 hours of purchase. Please call our customer service department at 805-238-9291 (M-F, 10am - 3pm PST) to cancel an order and receive a full refund.
17. What is your warranty/guarantee policy?
Shoreline Awning and Patio, Inc. provides a warranty for all products purchased directly from this website for a period of one (1) year from the original date of purchase. In addition, Sunbrella® fabrics carry an independent warranty provided by that manufacturer. Please visit their website for further information. Shoreline Awning and Patio, Inc.’s warranties specifically exclude product damage or personal injury resulting from neglect, improper use, improper installation or improper maintenance and for damage or injury due to acts of nature. Please contact us directly at 805-238-9291 for warranty assistance for products purchased through our company (i.e.; Sunbrella® fabrics).
We do NOT share your information with any party for any reason, unless the information is needed to fulfill a
product warranty issue.